BeauticiansHub

Help Centre

Answers for clients, professionals and businesses.

Get practical guidance for accounts, bookings, payments, verification, Marketplace, Academy, rewards, safety and more.

Browse help topics

Start with what you are trying to do.

Accounts & profiles

Signing in, onboarding, profile details, account security and saved-device access.

Browse account FAQs

Finding professionals

Search, filters, professional profiles, favourites and choosing the right service.

Explore services

Bookings

Availability, booking confirmations, changes, cancellations and live service progress.

Booking FAQs

Payments & rewards

Payment methods, local currency display, refunds, gift cards, points and referral credit.

Payment FAQs

Marketplace & Academy

Buying beauty products, orders, course enrolment, learning progress and trainer tools.

Visit Marketplace

Safety & support

Verification, reporting, disputes, privacy and getting help when something goes wrong.

Safety & Trust

Still need help?

Send a message to the BeauticiansHub team.

Contact us